but by day's end it is obvious the flighting city is almost completely powerless with nothing, backup generators, passengers find themselves without hot water or working toilets and eventually without enough to eat. you can hear the desperation in and the calls from the ship. >> all anyone on land or sea can do is wait. >> the first day i was able to get through to him, i cried. one of may friends that was with me got through to her husband. we cried. partly out of fear and frustration. at that point we still didn't know exactly what happened. and if it would happen again. we still were very in the dark. that was very scary times. yes, people are starting to lose it a little bit. tempers are flaring. people are being snip. >> reporter: inside mattresses line hallways. everywhere the smell of sewage. mary's 12-year-old daughter is on that ship with her daughter can i not imagine that the horror that they have had to deal with, no food, lines go to the bathroom. seeing urine and feces sloshing in the halls. ing in to eat. people fighting over food. >> reporter: by tuesday, with mood sup